Terms & Conditions

The Neuadd Cottages are owned and operated by Julia Hindley, The Neuadd, Llangattock, Powys NP8 1LE

Thank you for choosing to book at The Neuadd Cottages, Llangattock. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below. It will be assumed that all terms and conditions have been accepted unless you let us know within 14 days of making a booking. Where an email address is provided, all communication will be by email, unless you request otherwise.

The price of the accommodation includes the following:
Electricity, linen, towels, tea towels, cleaning, hot water, central heating,

A non-returnable deposit of 35% of the total holiday cost is payable at the time of booking. For bookings of multiple cottages the deposit required is 60%. For on-line bookings, this will be collected using the credit or debit card details supplied to us. Credit or debit card bookings can be made via telephone. If you prefer to make a telephone reservation instead of an online booking you can telephone us on 07854 77341907854 773419 Payment of your deposit by  bank transfer is also accepted.  Our bank details are

The Neuadd Cottages
Sort Code 30-98-29
Account Number 51878560

The cottage name and dates booked must be stated on all bank transferes and bank charges are to be paid for by the client.

Outstanding balances must be paid in full no later than 90 days prior to the date of arrival.

For bookings made less than 90 days prior to arrival the full amount is due at the time of booking and is non-refundable. Where a credit/debit card has been used for a web-booking LESS than 90 days prior to arrival, the full cost of the holiday will be charged to the card unless you advise us otherwise at the time of booking.

Acceptance of Children
We welcome children of all ages
We accept dogs in the following cottages. Valley View, Oaktree Cottage, Sugar Loaf Cottage, Courtyard Cottage and Trelawney. They are charged at  £20.00 per pet per  week  The payment should be made to us at the time of booking. Pets are only accepted under the strict understanding:-

  • that they are never left alone in the Property
  • that they are kept under control at all times
  • that you bring bedding and food bowls for your pets
  • that they are not permitted in bedrooms or on furniture
  • all pets are up to date with flea and worming treatments
  • that you accept total responsibility for your pet and its actions (e.g.cleaning up mess etc). Failure to comply will lead to your liability for dealing with ensuing problems and costs.

Please do not take your pet into any of the cottages which are designated pet-free

We also remind you that this is ‘sheep country’ and dogs must be kept on leads at all times on The Neuadd premises and well away from all livestock.

We do not accept cats at The Neuadd due to our wildlife policy.

Cancellation and Insurance
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.

If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a 5% administration fee. Please note that your deposit is not refundable under any circumstances.

We recommend that you take out cancellation insurance to protect against these costs.

Non-availability of Accommodation or Cancellation by Us
For Bookings made prior to 20th March 2020:   We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

For Bookings made from 20th March 2020:  In light of the Coronavirus Pandemic we reserve the right to cancel your booking at our discretion.  Our liability in this circumstance is limited to providing you will a full refund of the booking fee. 

Your accommodation will be available to you from 4.00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your cottage. Please advise us when  you will be arriving and we will instruct you on how to access your cottage.

Please be ready to leave the accommodation by 10.00 am on the day of departure, unless otherwise arranged. Charges may be levied against guests who leave after 10.00 am to cover staff waiting costs.

Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. All we ask is that you report any incidents as they occur. Whilst we do not normally charge for minor breakages, we may make a charge in instances when it is reasonable to do so. We also reserve the right to levy a cleaning charge to recoup additional costs over and above what we would reasonably expect to incur.

A non- smoking policy applies to all the cottages at The Neuadd

The keys to the Property will be your responsibility during your stay and any costs incurred through loss, damage, loss of access to the Property as a result of lost keys or keys not being returned to their original collection point, will be charged to you in full.

Good Housekeeping Bond
We reserve the right to charge a returnable Good Housekeeping bond of £200 per property per week against those bookings for which we consider it necessary

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or any contractors whilst acting in the course of our employment.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you with news about The Neuadd Cottages  We will not share your details with any third party.

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