Terms & Conditions   (Bookings, WiFi, Website Use)

Terms & Conditions of Booking :  The Neuadd Cottages, Llangattock


The Neuadd Cottages are operated by Julia Hindley, The Neuadd, Llangattock, Powys NP8 1LE.  

By booking accommodation at The Neuadd Cottages, you confirm acceptance of the following terms and conditions.


  1. Payment and Point of Reservation:     

    • 35% initial payment is due on booking. Unless otherwise expressly agreed by email prior to booking this is non-refundable.    

    • Your accommodation will be reserved once payment is received. If full payment is not recieved by 12 weeks prior to your arrival date we reserve the right to cancel your booking.     

    • Full payment will remain due unless we are able to secure a replacement booking.  By completing the online booking and authorising payment you authorise us to take both payments.  We will email you a notification prior to taking the balance payment.   

    • The balance of the booking cost is payable 12 weeks prior to arrival or at the time of reservation if your arrival date is less than 12 weeks away. 

  2. Insurance and cancellation: Please ensure that you have your own travel and cancellation insurance as we do not provide this.

  3. Arrival and Departure Time:  Bookings commence 4.00pm on the day of arrival, terminating 10.00am on the day of departure.  Unless otherwise agreed, you agree to arrive after 4.00pm on the day of arrival and depart by 10.00am on the day of departure.       

  4. Included:  Your booking includes the provision of  linen, towels, tea towels, cleaning, hot water, central heating and electricity.

  5. Your Access:  We will email you a key code prior to your arrival so you can access the key locker box after 4pm on the day of arrival.  You will be able to let yourself in and do not need to arrange a specific arrival time with us. 

  6. Lost Key: Your key must be stored in the key locker box when you go out, and when you depart.  A reasonable charge will be made for lock replacement in the event that you lose your key. 

  7. Number of Guests:  No persons in excess of the number agreed at the time of booking are to occupy the room. Breach of this rule will terminate the contract without recompense to the client.

  8. Conduct: We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others. Please respect other guests and keep noise to a minimum after 10.00pm.

  9. Covid19: Guests agree to comply with any UK or Welsh Government recommendations, guidelines and rules relating to Covid19 and to comply with any measures stipulated on site at The Neuadd related to Covid19 safety and social distancing including compliance with signs on site.  The person making the booking agrees that no member of their party will visit The Neuadd if they have symptoms related to Covid19 including a persistent cough or elevated temperature. Guests undertake to inform us promptly should any member of their party develop symptoms during or shortly after their stay here.   

  10. Dogs:  A maximum of one dog may be allowed in the following cottages. Valley View, Oaktree Cottage, Sugar Loaf Cottage and Trelawney. It may be possible to arrange for two dogs, please free to enquire. They are charged at  £20.00 per dog per week  The payment should be made to us at the time of booking.  You agree to the following conditions relating to the dog/s:

    • They are never left alone in the Property

    • They are kept under control at all times

    • You bring bedding and food bowls for your dogs

    • They are not permitted in bedrooms or on furniture

    • They are up to date with flea and worming treatments

    • You accept total responsibility for your pet and its actions (e.g.cleaning up mess etc). Failure to comply will lead to your liability for dealing with ensuing problems and costs.

    • You will not take your pet into any cottages not listed above

    • We also remind you that this is ‘sheep country’ and dogs must be kept on leads at all times on The Neuadd premises and well away from all livestock.

  11. Cats and other Pets:  We do not accept cats or other pets at The Neuadd.

  12. Cancellation by us:  In the unlikely event that we cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. Our liability does not extend beyond a refund.

  13. Our Liability:  No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by the owners for accident or injury to guests, either within the property or outside.

  14. Complains or Concerns: Please do inform us as soon as possible if you have a complaint or concerns regarding your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.

  15. Wi-Fi is provided free of charge however we cannot always guarantee a consistent service. By using Wi-Fi at The Neuadd you accept the “Wifi Terms and Condition” provided below.

  16. Candles:   No candles or naked flames are permitted in the property.

  17. Damage:   Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. All we ask is that you report any incidents as they occur. Whilst we do not normally charge for minor breakages, we may make a charge in instances when it is reasonable to do so.

  18. Cleanliness: Please leave the property reasonably clean and tidy. We reserve the right to levy an additional cleaning charge to recoup additional cleaning costs over and above what we would reasonably expect to incur.

  19. Use of Cleaning and Sanitizing Products: Apart from soaps and shampoos used on their body, guests agree to only use cleaning and sanitizing products provided by The Neuadd Cottages, and to follow the guidelines stated in the guest information booklet relating to the use of such products.  You agree to pay reasonable costs to rectify or replace any items or furniture damaged or degraded through the use of cleaning or sanitizing products outside these guidelines.  

  20. Left Property Any left property will be returned following receipt of a pre-paid address label.

  21. Children:  For all bookings made after 30th March 2020 guests must be 18 years or over, or below 4 years old unless otherwise agreed as part of a full site group booking.

  22. Groups and Gatherings:  The Neuadd is very suitable for friends to get together however in order to respect all guests, bookings of more than 2 accommodations at The Neuadd must be agreed with us prior to booking.   The Neuadd B&B Suites and The Neuadd Cottages can be booked out as a whole for group events by prior arrangement. 

  23. Electric Vehicle Chargers: If you have requested use of the Electric Vehicle Charger we will turn on the power supply during your stay. We operate one Tesla only charger and one Universal charger.  If multiple guests wish to utilise the charger we cannot guarantee availability all of the time.  In order to respect other users please do not park by the chargers unless you are charging.   

  24. Cycle Locker:  If you have requested use of our secure cycle locker please call us to ensure availability.  Our booking system does not allow us to automatically reserve or show availability of the locker.  We can often come up with other suitable arrangements if multiple guests wish to store cycles, but we need to agree that in advance.

  25. Privacy:  Please note our Privacy Policy which is available on our website www.theneuadd.com



Please read through our terms and conditions regarding internet usage when staying at The Neuadd Suites.

By utilising our WiFi you accept these conditions.


1.  Extent of the Service

1.1  We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.

1.2  We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

1.3  We have no responsibility for, or control over, the information you transmit or receive via the Service.

1.4  Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive

1.5   We do not guarantee:

1.5.1   the availability of the Service;
1.5.2   the speed at which information may be transmitted or received via the Service; or
1.5.3   that the Service will be compatible with your equipment or any software which you use.

1.6   Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

1.7   We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.


2. Your Use of the Service

2.1   You must not use the Service to access Internet Services, or send or receive e-mails, which:

2.1.1   are defamatory, threatening, intimidating or which could be classed as harassment;
2.1.2  contain obscene, profane or abusive language or material;
2.1.3  contain pornographic material;
2.1.4   contain offensive or derogatory images  regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
2.1.5    contain material which infringe third party’s rights (including intellectual property rights);
2.1.6   in our reasonable opinion may adversely affect the manner in which we carry out our business; or
2.1.7    are otherwise unlawful or inappropriate;

2.2    You must respect copyright laws.

2.3    We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

2.4   We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5   The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.


3.   Criminal Activity

3.1   You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

3.2   You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

3.3    You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address.

3.4     You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.


4.    Other Terms

4.1   You agree to compensate us fully for any claims or legal action  made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3  and 3.1 above.

4.2    Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no  responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

4.3   We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

4.4    This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.

Website Use Terms & Conditions

By visiting this website you become a member of The Neuadd Site Visitors Community.

This places no obligations on you. 

This community is restricted to our website visitors.

As a member of this community we are able to offer you prices which may be lower than those advertised on online booking agency websites.

The Neuadd, Llangattock, Crickhowell,
Powys NP8 1LE   |    07854-773419

© 2020 by The Neuadd Cottages